Irmak Trans International Transportation Industry Trade Limited Company service quality only when the load moves from one point to another. We do not consider it as reaching the point. for us quality service; from the receipt of the transportation request to the operation All processes until completion are planned, safe, controlled, transparent and in line with customer expectations It means management.
The industry experience we have gained since 2002, Mardin/Kızıltepe Our corporate structure is based in Mersin, Iskenderun, Mardin and Iraq. We have developed on different routes with our operation points. Field knowledge forms the basis of our service quality.
Middle Eastern countries, especially Iraq, Turkish Republics and the international projects we carry out for European countries. in transportation operations; characteristics of the load, vehicle selection, route planning, border crossings, loading conditions and delivery time is evaluated in detail.
From standard loads to project and heavy loads, from out-of-gauge transportations Same quality in every service area, from lowbed operations to lowbed operations He acts with his understanding; only transportation service to our customers reliable, professionally managed from start to finish We offer a logistics process.
Our Understanding of Service Quality
Our service quality; Strong vehicle and equipment infrastructure, experienced human resources, correct operation planning and effective customer service It is formed by the combination of communication.
Every transportation operation has its own unique needs. We act with awareness. The type and dimensions of the load to be carried, weight, sensitivity, loading and unloading conditions, output and destinations and operational requirements along the route is evaluated and the appropriate transportation model is determined.
At the center of our understanding of quality is our customers' commercial To contribute to the uninterrupted continuation of its activities, To reduce the risks that may be encountered in logistics processes and Creating a reliable business partnership.
In this regard, we carry out all our operations with security, time management, compliance with legislation, transparency, customer satisfaction and continuous We carry out our activities within the framework of development principles.
Basic Principles of Our Service Quality
The basic quality we adopt in all of our transportation processes principles form the road map of our corporate service approach.
Safe Transportation
Load, vehicle, driver and operation safety of the transportation process We accept it as a main priority at all stages.
On Time Delivery
Operation planning in accordance with the determined delivery schedule minimizing time losses by performing We aim.
Transparent Communication
We provide our customers with accurate and understandable information about their transportation processes. We attach importance to providing timely information.
Correct Planning
Load characteristics, route, vehicle capacity and delivery operation plan by evaluating the conditions together We are creating.
Expert Human Resources
Our operations include international transportation processes and We carry out our work with experienced teams who know the regional conditions.
Regulatory Compliance
Considering national and international transportation regulations We operate with an understanding of corporate responsibility.
Continuous Improvement
Our operating processes, service methods and employee We aim to constantly improve our competencies.
Customer Satisfaction
By developing solutions specific to our customers' needs We establish long-term and trust-based business relationships.
Operational Quality
Operational quality is the most important structure of our logistics service. is one of the stones. Driver from vehicle planning coordination, from loading process to delivery The stages are managed in conjunction with each other.
Operation planning is not just about the shortest route; cargo security, road conditions, border gate status, vehicle features, transition processes and delivery schedule are evaluated together.
Possible changes and operational needs Providing quick solutions to problems is an important part of our service quality. is part of it.
Human Resource Quality
Quality logistics service requires only vehicles and equipment. not, but with experienced human resources managing these processes We believe it is possible.
International transportation processes of our operation teams, route conditions, customer communication and solution generation capability is an important element of our service quality.
To improve the knowledge and experience of our employees, to strengthen inter-team coordination and To reflect our service standards in all operations We care.
Our Vehicle and Equipment Quality
Transport services safely and efficiently vehicles and equipment suitable for the load characteristics to be carried out. The use of equipment is of great importance.
As Irmak Trans, we carry out loads of different sizes, weights and characteristics. with vehicles and transportation options that can meet your needs We offer service. Especially for projects, heavy loads and out of gauge Different sizes and techniques with 3 and 4 axles in transportation operations Lowbed vehicle options with various features are used.
When determining the tools and equipment to be used, the weight of the load, dimensions, loading method, destination and route conditions is taken into account. Use of an unsuitable vehicle or equipment In order to prevent operational risks that may arise A special evaluation is made for each transportation.
For each load, a transport vehicle with appropriate technical capacity is determined.
Different axle and size options are used for heavy and out-of-gauge loads.
The aim is to keep the load balanced and safe during transportation.
The suitability of vehicles and equipment to operational requirements is evaluated.
Our Customer-Focused Service Quality
Each customer's field of activity, transportation needs, delivery schedule and operation expectations are different. Therefore service We define our quality not as a standard and unchangeable practice, A solution-oriented approach shaped according to the customer and the load We consider it as.
To understand our customers' demands correctly and to meet their needs creating a transportation model, communicating openly throughout the process, and Evaluating satisfaction after the operation, customer-oriented These are the basic elements of our service approach.
Our aim is to successfully complete only one transport operation. not to complete; long-term logistics solution for our customers to become a partner.
Trust-based and sustainable business relationships, continuous service We believe that it is possible with quality and responsibility awareness.
Transparent Communication and Operation Information
Effective communication in international transportation operations, It is one of the indispensable elements of service quality. Our customers know at what stage their cargo is, It strengthens the trust in the operation process.
For this reason, pre-transportation preparation, vehicle planning, loading, Necessary information during the route process and delivery stages We attach importance to making it clear and understandable.
Changes that may occur during the operation or Delay possibilities are evaluated as soon as possible Our customers are informed and appropriate solutions are developed.
Correct communication is not just sharing information; our customer means inclusion in the process and maintaining mutual trust. is coming.
Security, Insurance and Regulatory Compliance
Our understanding of quality service is based on legal compliance, sectoral responsibility. and we support it with transportation assurance.
C2 Authorization Certificate
Our international transportation activities are subject to relevant legislation. and we carry out in accordance with authorization requirements.
Sectoral Membership
Sectoral developments and regulations with our RODER membership We follow transportation practices closely.
CMR Insurance Assurance
Our transportation is carried out per vehicle against possible risks. Within the scope of CMR insurance coverage with a limit of 1.5 million Euros is guaranteed.
Legal Compliance
In line with national and international transportation rules We adopt a responsible and corporate service approach.
Quality in Project and Heavy Cargo Transportation
Project, heavy load and out-of-gauge transportation operations, More detailed analysis and specification compared to standard transports It requires planning.
Dimensions, weight, center of gravity, loading of the load to be carried method, route conditions and delivery area together is evaluated and an operation plan is created.
Experienced team, suitable lowbed vehicle, necessary equipment and controlled High responsibility through combination of coordination It is aimed to transport the loads that require safe transportation.
Quality Controls in Heavy Load Operations
- Carrying out load measurement and weight analysis
- Determining the appropriate lowbed and axle selection
- Evaluation of route conditions
- Creation of loading and fixing plan
- Ensuring coordination between operation teams
- Assessment of delivery area conditions
Our Continuous Improvement Approach
Service quality can only be achieved by maintaining existing standards. is possible only through continuous development according to changing conditions. We believe it is.
Technological developments in the logistics sector, legislation changes, route conditions and customer expectations. We keep our service processes up to date by closely monitoring them.
The experiences gained in completed operations enable our teams to information from the field and feedback from our customers. Areas that need to be improved by evaluating the notifications is determined.
Our aim is to be stronger than the previous experience with each new operation. to provide a service and to constantly comply with our corporate quality standards. is to move forward.
Our Quality Goals
In order to maintain and improve our service quality, we We base our operations on the following goals.
Why is Quality Service Important?
Logistics service, our customers' production, trade, export, It is directly linked to the import and delivery processes. A disruption that may occur in the transportation operation will only affect the load. It may affect our client's entire business plan.
Therefore, service quality; controlling costs, maintaining delivery times, ensuring customer confidence and is of great importance for the sustainability of commercial activities It carries.
As Irmak Trans, every load we carry is for our customers. Acts with the awareness that it has an important commercial value, We approach every operation with the same responsibility and care.